Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. While we prepare for the move, we are unable to accept new postings.
Or if you need technical support for your calculator visit: HP Calculators. All forum topics Previous Topic Next Topic. Level 2. Message 1 of 4. HP Recommended. Product: 13T Operating System: Microsoft Windows 10 bit. Tags 2. Tags: 13T I have the same question.
Accepted Solutions. Message 2 of 4. Do you have an external USB keyboard to connect and check if it works fine with this laptop? For better clarity and to assist you better I would require more information regarding this: Please let me know the exact laptop model no.
Did you install Win10 from the recovery media that was created on this laptop before or did you reinstall a retail version of Windows? When the download completes, click Run , and then follow the on-screen instructions. When the installation completes, select Yes , then click Finish to restart the system.
When the system restarts, the HP Support Assistant icon displays on the task bar. Click the HP Support Assistant icon to open the application. If problems persist, make sure your Internet access is working correctly that is, you can browse the Internet and view Web pages , and the installed security software firewall is not blocking the updates to HP Support Assistant.
HP Support Assistant wakes the computer from sleep mode HP Support Assistant health analysis or tune-up might cause the computer to wake from sleep mode. Follow these steps to stop all programs from waking the computer, or refer to Preventing HP Support Assistant from opening automatically. In Windows, search for and open Edit power plan.
Figure : Edit Plan Settings. Also, click the drop-down menu next to Plugged in , then select Disable. Figure : Advanced power settings Notebook PCs. Figure : Advanced power settings Desktop PCs. HP Support Assistant interrupts games, movies, or TV To prevent HP Support Assistant from interrupting video games, movies, or other activities, set the day and time that HP Support Assistant checks for updates to a time when the computer is on, but not being used by someone.
Under Next HP updates and messages are scheduled for: set the Day of the week: and Timing: options to a day and time you want to receive updates and messages from HP Support Assistant. Figure : Change Updates and messages schedule. Preventing HP Support Assistant from opening automatically HP Support Assistant automatically downloads messages and updates, gathers configuration information, analyzes your computer system, and prepares an action list.
To turn off HP Support Assistant, follow these steps:. In Windows, search for and open Task Scheduler. Figure : Task Scheduler Library. On the right panel, click Selected Item to expand the section, then select Disable. Figure : HP Support Assistant enabled.
The selected task shows as disabled in the top center panel, and no longer opens automatically. Figure : HP Support Assistant disabled. Follow these steps to fix the problem:. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.
When the system restart is complete, the HP Support Assistant icon displays on the task bar. If HP Support Assistant is working correctly, you are done. Turn on the antivirus and firewall software. If HP Support Assistant is still stuck gathering information , continue with the remaining steps. Restart your computer to complete the process. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website.
Follow these steps to download HP Support Assistant:. When the download bar is displayed at the bottom of the screen, click Save. When the download completes, click Run , then follow the on-screen instructions. This might take a few minutes to complete. Click the icon to open the application. Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. While we prepare for the move, we are unable to accept new postings. Or if you need technical support for your calculator visit: HP Calculators. All forum topics Previous Topic Next Topic.
Level 2. Message 1 of 3. HP Recommended. Product: HP Envy Noteboook. Operating System: Microsoft Windows 10 bit. Tags 2. Tags: HP Envy Noteboook.
I have the same question. Accepted Solutions.
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